Telephone issues

We’re currently experiencing technical problems with our phone lines, which may make it difficult to get through to the surgery. Our team is working with our phone provider to resolve the issue as quickly as possible.

If your query is not urgent, please consider using our online services in the meantime. For urgent medical needs, please continue to seek help through NHS 111 or 999 in an emergency.

Thank you for your patience and understanding while we get this fixed.

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Home / Patient Confidentiality

Patient Confidentiality

All of our practice staff are aware of the importance of confidentiality. We train staff on all aspects of confidentiality including both manual and electronic health records. We keep all your health information confidential and secure in accordance with the Data Protection Act 2018, and have a legal responsibility to keep confidential held about you confidential.

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and at no charge. No information will be released without the patient’s consent unless we are legally obliged to do so. A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a subject access request (SAR).

 

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