Telephone issues

We’re currently experiencing technical problems with our phone lines, which may make it difficult to get through to the surgery. Our team is working with our phone provider to resolve the issue as quickly as possible.

If your query is not urgent, please consider using our online services in the meantime. For urgent medical needs, please continue to seek help through NHS 111 or 999 in an emergency.

Thank you for your patience and understanding while we get this fixed.

Get support from your GP

For the fastest, most convenient way to access our GP services.

Request support
Easy online registration - join our practice!
Home / Zero Tolerance Policy

Zero Tolerance Policy

Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.

We know that most people respect this. Anyone found abusing the staff in person or on the telephone will be asked to leave the practice.

As an employer, the practice has a duty to care for the health and safety of its staff. The practice also has a legal responsibility to provide a safe and secure environment for staff and patients. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.Discrimination against our Practice staff

The Practice will not tolerate any form of violence, discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will asked to leave the practice premises.

Footer