Telephone issues

We’re currently experiencing technical problems with our phone lines, which may make it difficult to get through to the surgery. Our team is working with our phone provider to resolve the issue as quickly as possible.

If your query is not urgent, please consider using our online services in the meantime. For urgent medical needs, please continue to seek help through NHS 111 or 999 in an emergency.

Thank you for your patience and understanding while we get this fixed.

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Prescriptions for Medications and Medication Reviews

Home / Services / For Families / Prescriptions for Medications and Medication Reviews

If you need to order repeat prescriptions the best way to order them is through the Evergreen Life app, or NHS app.

Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at John Smith Medical Centre.

Click here to download the Evergreen Life app on your mobile device or scan the QR code below to download the app.

John Smith Dr.iQ QR code

 

Ordering prescriptions through the Evergreen app

 

For more information on medications and prescriptions, please see below.

Advice on Prescriptions

Ordering Repeat Prescriptions

The easiest way to order repeat prescriptions is to download the Evergreen Life app, NHS app or email us.

Click here to download the Evergreen Life app on your mobile device

NHS App

Email: nelondonicb.f82040discharge@nhs.net

We do not take repeat prescription requests over the phone.

Collecting Your Prescription

You can usually collect your prescription from the pharmacy 2 to 3 working days after you have ordered it. You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Questions About Your Prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

Medication Reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription Charges

Find out more about prescription charges

About Pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throat
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find Your Nearest Pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Find a pharmacy

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